Lean Indirekt

Many companies struggle with high costs in their office and administration areas. These areas do not support primary added value in an optimum way. Bottlenecks in the value stream are rarely caused by the production process itself but rather by the administration process. This has a negative impact not only on overall throughput times but also customer satisfaction.

Many different factors cause bottlenecks and failures, such as uncoordinated processes, badly aligned business processes between departments, prolonged waiting and searching times, poor communication, insufficient space and inadequate workplace structures. Companies and their managerial staff rarely give these deficits and their rectification high enough priority.

Does this sound like your company?

The savings potential is high: 30% or more can be saved by using the right tools in the right places in the right way.


Together with you, we implement lean management as a success strategy to improve efficiency and productivity in your administrative value streams as well as increase customer satisfaction.

Key areas of expertise and services:

  • Identification of bottlenecks and orientation of value streams towards external and internal customer requirements, e.g. through cross-departmental optimization measures including interface optimization;
    Exemplary methods: analysis of customer / product structures, administrative value stream mapping and design, process structure matrix
  • Optimization at departmental / group level, e.g. by re-organizing internal department procedures, improving the work quality, optimizing cooperation;
    Exemplary method: job structure analysis
  • Workplace optimization at staff level, e.g. by reinforcing self-organization abilities;
    Exemplary method: »5S«
  • Coupling optimization levels and implementing suitable management tools to control and develop teams/departments/areas in the long term;
    Exemplary method: shopfloor management for indirect areas
  • Optimization of communication structures (e.g. regular communication) by altering and organizing informal and formal external and internal communication processes;
    Exemplary methods: analysis of communication requirements, analysis of communication structures.