The assistive system enables employees to learn new processes in the company independently and interactively. It conveys and reviews the process itself as well as important background information.
The assistive system developed by IPA experts is human-centered and helps employees learn processes on an interactive basis. In this way, the system shortens the learning curve because employees learn new processes independently and put them into practice in their day-to-day work. Within the scope of the associated “DIALOG” project, the focus was always on user experience.
To make sure that development would fulfill demands, a data-driven “User Needs Assessment” was made at the beginning of the project to record employee requirements. Various technologies were used, including eye-tracking coupled with user-centered design methods such as user journey maps.
The assistive system, in this case called the “learning island”, displays information to the employee about the respective processes on a touch screen via an interactive application. The virtual teacher “Dr. Dento” guides the user through the various learning modules, which also contain background information on the work environment and the product. To ensure optimal knowledge transfer, the learning island has a voice output as well as a series of learning videos that visualize the exact work steps.
Quality check and knowledge test
The acquired knowledge is tested via a quality check and several quizzes. For this purpose, the quality check uses a 3D camera to scan the work results and thus ascertain whether they meet the required standards.